Policies & FAQs

Modern hair salon interior with black chairs, mirrors, and stylish decor.

Salon Guidelines

We’re committed to exceptional service in a clean, professional environment. Please review our policies for the best possible experience.

Payment Policies

Cards On File

  • All clients must have an active credit or debit card on file when booking a service.
  • Payment information is stored securely in our trusted management software. We do not have access to viewing your card details and have no way to reuse the credit card number you provide anywhere other than Salon361.
  • This is a standard practice in the beauty industry to prevent last-minute cancellations and no-shows, ensuring a steady workflow for our hardworking salon professionals.
  • To help you remember your appointment, we will send multiple text confirmations. Please reply to confirm.
  • By providing your card information, you are agreeing to the cancellation policy and giving Salon361 permission to charge your card in the event of a last-minute cancellation or no-show.
Privacy Policy

Storing Payment Information

At Salon361, we prioritize the safety and privacy of our clients.

How Your Information Is Stored and Protected

Security: All payment information stored in Meevo is encrypted and protected with the highest levels of security, following industry standards. Your card details are not visible to any staff members, ensuring your privacy.

Purpose: Storing your card information allows us to simplify the booking process, making it easy to reserve your next appointment without needing to re-enter your details. It also streamlines payments for your convenience.

Consent: By providing your card information, you consent to having it securely stored in our system for future use. You can update, delete, or request the removal of your stored payment information at any time.

No Sharing: We do not share your payment information with third parties. It is used solely for processing payments related to your salon services.

Access: Only authorized staff with secure access to Meevo are able to view or process your payment details.

Your Rights and Control
You have complete control over your stored information. At any time, you can request to update or delete your card on file through our salon staff. If you have any concerns or would like more information about how we handle your personal information, please contact us directly.
Payment Methods
We accept credit/debit cards, and digital payments. Please note, a 3% surcharge will apply to all credit card transactions.

Policies

Appointments
We recommend booking appointments in advance to secure your preferred date and time. While we may be able to accommodate same-day requests on occasion, it is not typical. Please call or text us for accurate availability.
Cancellations & No Shows
We kindly request at least 24 hours' notice for cancellations or rescheduling. Late cancellations may incur a 50% service fee. No-call/no-shows will be charged the full amount of the scheduled service.
Children & Extra Guests

We are a family-focused salon and understand the challenges of scheduling childcare. However, due to safety concerns, we recommend not bringing children into the salon if they are not receiving a service. We are unable to provide an environment free of potential hazards, and the liability of injury or accidents is too great to assume responsibility for children in the salon.

At this time, we are making this a judgment-based decision between parents and management. Exceptions can be made for baby carriers, nursing mothers, or appointments involving siblings or family members, as long as the child is not left unattended.

There are certain areas of the salon where this policy will be more strictly enforced. Our nail bar, for example, is a compact space with a lot of activity and limited seating. Manicure or pedicure appointments simply cannot accommodate children or additional guests who are not receiving a service.

Product Returns
Unused, unopened retail products may be exchanged or returned within 14 days for store credit. Please note, we do not offer refunds on retail purchases.
Service Refunds
We do not offer refunds on services performed; however, if you’re not satisfied with the results of a service you’ve paid for, we are happy to correct our work at no additional charge. If you’re uncomfortable with a service adjustment by your original salon professional, please let us know, and we can arrange an alternative solution that best suits your needs.
Service Guarantee & Adjustments
We will always stand behind our work. We are committed to performing quality services and delivering excellent results. If you are not completely satisfied with your service, please contact us within 7 days for a complimentary adjustment. If your service did not meet your expectations, please allow us the opportunity to correct it. We want to make you happy, our entire careers are built off customer satisfaction. If your nails chip or lift within the first week, let us know, and we will be happy to offer a complimentary nail repair.

FAQs

What services does Salon361 offer?
We specialize in haircuts, styling, balayage, highlights, root touch-ups, keratin smoothing treatments, Brazilian blowouts, and luxury hair extensions. We also offer perms and conditioning treatments for hair health and maintenance.
How do I know which hair service is best for me?
Our experienced stylists are happy to provide a consultation before your appointment to assess your hair type, lifestyle, and desired look.
How often should I get a haircut or color service?
  • Haircuts: Every 6-8 weeks for maintenance.
  • Color Touch-ups: Every 4-6 weeks to keep your roots fresh.
  • Balayage/Highlights: Every 8-12 weeks for a lived-in, natural look.
Do you offer hair treatments for damaged hair?
Yes! Our deep conditioning and keratin treatments help restore hair health, reduce frizz, and improve manageability.
Can I book a bridal or special event styling appointment?
Absolutely! We offer formal styling, updos, and bridal hair services. We recommend booking in advance to ensure availability.
How do I book an appointment?
You can book online through our website or call us at 740-392-3616. Walk-ins are welcome, but availability is limited.

"I love this salon! Staff is always so nice and prices are so reasonable compared to other salons. I have never had a bad experience here and rave about it to everyone! Highly recommend!"

Megan Barrett | Google

"My friends and I had our hair done here for a wedding. Nice space, had Keurig coffee options (um, hazelnut light roast? yes please), and gave us updos that stayed in place alllll day."

Joy Smith | Google

"The best in the area! Salon361 makes this tired teacher feel so pampered every time I go in. The women are incredibly uplifting and has the perfect ambiance. Whatever you need, Salon361 is there to make you feel your absolute BEST, inside and out."

Alexis Curry | Google

"One of the best salons/spas I've ever visited! My bridal party got their nails done the day before my wedding and the staff and service was phenomenal. My friends all raved about how nice the salon was and how wonderful the staff and service were."

Betsy Shonebarger | Google

Small Business Reviews

Small businesses like ours thrive on your support. Positive reviews help us grow and allow others to discover the quality of our services. If you’ve had a great experience, we’d be grateful if you could share your thoughts in a Google review.
We understand that not every experience is perfect, and we value your feedback. As a local small business, reviews have a significant impact on our reputation and success. If something didn’t meet your expectations, we’d love the opportunity to make it right with you in a timely manner. Please contact us directly so we can work together to find a solution. Your satisfaction is our top priority, and we appreciate the chance to improve.


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